Sending on the same channel your recipient is on

We have long understood the power of algorithms to do wondrous things.   Often, however, interpersonal communication is an overlooked application for them.   Imagine algorithms that could help you construct an e-mail that came in as “warm” to the receiver instead of “cold.”   A new piece of software called “Crystal” does just that using algorithms  to categorize professionals into 64 personality types.   Thanks to algorithms for empathy,